Processing
Most orders are prepared within 1-3 business days before carrier pickup.
Customer care
Policy
Clear delivery, tracking, and return details in one polished place.
Tracking
Tracking details are sent once the order is fulfilled and scanned by the carrier.
Returns
Return eligibility depends on condition, timing, hygiene rules, and store policy.
When will my order ship?
Most orders are prepared within 1-3 business days before carrier pickup. Delivery timing depends on the selected shipping method, destination, carrier volume, and product availability.
How do I track my order?
Tracking details are sent by email or SMS after fulfillment. Please allow time for carrier scans to update after the label is created.
What items can be returned?
Eligible items should be unused, unworn, and in original packaging. Final sale, custom, intimate, or hygiene-sensitive products may be excluded.
What if an item arrives damaged?
Contact support with the order number and clear photos so the issue can be reviewed quickly.